Why these exist
After a decade running technical support teams on Zendesk, I kept rebuilding the same small utilities over and over: SLA-breach calculators, CSV crunchers, trigger explainers. This section is where they live, polished up and free for anyone to use. Every tool runs entirely in your browser — your CSV exports, your API tokens, your data never leaves your machine.
Available tools
📊 Ticket CSV Analyzer
Drag a Zendesk ticket CSV export in, get headline metrics, volume charts, agent workload, time-of-day patterns, SLA buckets, and a downloadable Markdown report. Nothing uploaded.
Open analyzer⏱️ Business-Hours SLA Calculator
Input your business hours, timezone, holidays, and SLA target. Get exact breach times and "time remaining" countdowns that respect weekends and PTO.
🔍 Trigger / Automation Explainer
Paste a trigger or automation JSON export, get a plain-English description of what it actually does. Catches subtle conflicts and infinite-loop risks.
🏷️ Dynamic Placeholder Reference
Searchable list of every {{ticket.x.y}} placeholder, with example output and a "paste sample ticket JSON, see rendered result" tester.
Coming later: live API tools
The standalone utilities above don't talk to your Zendesk at all. A future round will add tools that connect directly to your instance — ticket search, macro audits, tag cleanup, agent stats — using an API token you paste in. The token would live in your browser's sessionStorage only, cleared when you close the tab, and would never be sent to this server. If you have a particular admin headache that begs for an API tool, let me know.